V40 Privacy Policy — Protecting Malaysian Users' Information
This Privacy Policy explains how v40 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We are committed to safeguarding your privacy to the highest security standards.
Updated: January 2026 · Applies to all v40 users in Malaysia
Information We Collect From You
When you register and use the v40 platform, we collect several categories of information to ensure our services run properly and securely. Here are the types of information we collect:
Account Information: Full name, date of birth, email address, mobile number, and encrypted password. This information is required to create and verify your account identity.
Payment Information: Financial transaction details in Malaysian Ringgit (RM), including payment methods used such as Touch 'n Go eWallet, FPX, and local banks. We do not store full card numbers — only the transaction metadata required for records and verification.
Device & Browser Information: IP address, device type, operating system, browser type, and language settings. This information helps us optimise the platform experience for Malaysian users' smartphones and mobile connections.
Usage Data: Pages visited, session duration, game preferences, bets placed, and transaction history within the platform. This data is used to improve our services and detect any suspicious activity.
- Account registration personal information
- MYR transaction and payment details
- Device information and browser type
- Browsing session cookies and data
- Activity history and platform usage
How Your Information Is Used
Your information is used to create and manage your account, process MYR deposits and withdrawals, verify your identity, and give you access to all v40 platform features including Sports Betting, slots, and Live Casino.
Usage data and device information are continuously analysed to detect unauthorised login attempts, account fraud, or promotion abuse — protecting all users who access the platform in good faith.
We use your email address and phone number to send important account notifications such as deposit confirmations, withdrawal alerts, security updates, and policy changes. Marketing communications are only sent to users who have given their consent.
Anonymised usage data helps the v40 technical team identify performance issues, optimise loading speeds on Malaysian mobile networks, and develop new features better suited to local users' needs.
Cookies & Tracking Technologies
V40 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Necessary Cookies: These cookies are essential for the platform to function properly. They store your login session information so you are not required to log in again each time you navigate to a new page on v40. This type of cookie cannot be disabled without affecting core platform functionality.
Analytics Cookies: We use internal analytics data to understand usage patterns in aggregate, non-identifiable form. This helps us determine which pages are visited most frequently and where users encounter navigation difficulties.
Cookie Controls: You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect platform functionality. Refer to your browser's help guide for step-by-step instructions on managing or deleting cookies.
Data Retention, Security & Third-Party Sharing
All personal information is stored on servers protected with industry-standard encryption. Passwords are stored in hashed format and cannot be read in their original form. v40 conducts regular security audits and enforces strict internal access control policies to ensure that only authorised personnel can access user data as required by their role. We retain financial transaction records for the period required under Malaysian law.
V40 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We only share necessary information with:
- Certified payment processors for handling MYR transactions
- Technical service providers bound by confidentiality agreements
- Legal authorities where required under Malaysian law
Your Rights as a User & How to Contact Us
As a v40 user, you have certain rights regarding the personal information we hold about you. These rights include:
- Right to Access: You may request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
- Right to Rectification: If any of your information is inaccurate or has changed, you can update it through your account settings or by contacting our customer support team.
- Right to Deletion: You may request account closure and deletion of your personal data, subject to any applicable legal record-keeping obligations. Deletion requests do not affect financial transaction records that must be retained under regulatory requirements.
- Right to Withdraw Consent: You can withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings.
To submit any request relating to your privacy rights, or if you have questions about how we handle your personal information, please reach out to our privacy team by email at [email protected]. We are committed to responding to all enquiries within three business days.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via their registered email address or a prominent notice displayed within the v40 platform.
- [email protected]
- Response within 3 business days
- Privacy FAQ
Have More Questions About Your Privacy?
Check our FAQ section for quick answers, or log in to your account to manage your privacy settings and communication preferences directly.